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Privacy Policy

David Chapman’s Ice Cream Limited - 
Internet Privacy Policy
Revised: May 2016

David Chapman’s Ice Cream Limited (“Chapman’s”) is committed to protecting your privacy when you visit our website. Any personally identifiable information about you (“personal information”) that we collect from you on this website will be processed in accordance with this Internet Privacy Policy.

Please review the information below to familiarize yourself with our website privacy policies so that you can take full advantage of all the fun activities available on our site for you and your family. By using this site you agree to the terms of this Internet Privacy Policy.

Collection of Personal Information from Children
We understand children’s use of E-mail and the Internet is cause for special concerns regarding privacy and security of information. Therefore, for children under the age of 13, Chapman’s asks parents and legal guardians to provide their own personal information when creating an account and using this website instead of their children’s personal information. We encourage parents to spend time online with their children as well as check and monitor their children’s online activities. Please help us to protect your child’s privacy by instructing them to have you involved whenever they wish to create an account, redeem points for a prize, purchase a product, or use any other feature of our site that requests a user’s personal information.

What Information Do We Collect?
In order to fully participate in the Kid’s Club and make consumer inquiries, you will be asked to provide us with your name, address, birth date, and/or email address. If you wish to purchase a product from our site, you will also be asked to provide us with your payment card details. We do not require anyone to disclose more information than necessary to participate in the Chapman’s Kid’s Club or to enable us to respond to inquiries, as the case may be. You may elect not to provide us with such information but by doing so you will not be able to access many of the games, activities, services and opportunities available in the Kid’s Club and we may not be able to respond to your inquiries.

While you browse our website, technical information in regards to your Internet browser and your IP address may be passively collected. This information is used to ensure our website is kept compatible with as many web browsers as possible.

What is the Information Used for?
Information collected from consumer inquiries will be used to help us respond to such inquiries.

Your name, address and payment card information will be used to process your transactions and provide you with related customer service.

Your address will also be used to mail any of the prizes you claim or products you purchase to you. We collect information about ages in order to help us tailor the Kid’s Club activities and generate statistical data to assist us with product development.

With Whom Do We Share Information?
Product information and comments, questions and suggestions may be forwarded to our Quality Assurance or Product Development departments, or to our distributors for the purpose of product development and quality control. Technical information gathered is only available and used by our Web Development and Database Administration departments to administer this website.

We also share your personal information with third-party service providers who perform a variety of functions to enable us to provide our services, such as processing transactions, shipping products to you, and protecting against fraud.  These service providers only have access to the personal information necessary to perform their functions, only act on our behalf and according to our instructions, and may not use it for purposes other than to perform such functions.

Except as described in this policy or where permitted or required by law, we never share personal information that we receive online. We do not provide any “customer lists” to outside companies for use for marketing or any other purposes.

Security
Your personal information is kept secure on web servers located in Canada. When processing transactions made on our site, we may also transfer personal information to our payment service providers in the United States. Only authorized Chapman’s Ice Cream staff and affiliated companies’ staff (who have agreed to keep the information secure) have access to your personal information. We take commercially reasonable precautions to keep your personal information secure. All access to the information we collect is subject to physical, electronic and managerial restrictions to prevent unauthorized access, modification or misuse. Notwithstanding the foregoing, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

Spamming and Cookies
We do not practice "spamming". Spamming is where unsolicited e-mails are sent to recipients containing advertisement or marketing related materials without the prior consent of the recipient.

"Cookies" are small files or pieces of information that are stored by your browser on your computer’s hard drive when you visit a website. Chapman’s also does not collect information passively though “cookies” or other tracking mechanisms. Chapman’s uses "cookies" to temporarily store your Kids Club membership information; the server will read back this information to calculate your login and accumulated points and delete the cookie when you log off of the website.

Links To and From Other Web Sites
Our website does not contain links to other third party websites and Chapman’s is not responsible for the contents of or privacy practices on any other website you visit.

Contacting Us in Regards to our Privacy Policy
If you have any questions please don’t hesitate to contact us with the contact form on the homepage.

Thank you for reading our Internet Privacy Policy. We hope you have a better understanding of the many activities offered on our website and the ways in which we are committed to safeguarding online privacy.

 

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